FAQ

Can my dog be boarded at your facility if he doesn't get along with other dogs?

Yes, dogs that are not suitable for group play are still welcome to stay overnight at Bark 'N Lounge, but they will not be able to join group play. Instead, they will be taken out for individual exercise and potty breaks at least 4 times a day. There is no additional cost for these potty/exercise breaks. 

Is a temperament test required for my dog to be boarded?

No.  As long as your dog meets the boarding requirements, a temperament test is not required.  We do temperament testing prior to enrolling in our daily daycare program.

What is a Temperament Test?

Because your dog's safety is our number one concern, all dogs must pass a temperament test to be enrolled in our daycare program.  This test will assess the social behavior of your dog.  He or she will be introduced to other dogs one by one to observe his or her behavior.  If the one on one introductions go well, your dog is evaluated with multiple dogs.  The test could take up to one hour.  We are looking for signs of fear or aggression that could result in a safety issue for your dog or other guests. Dogs that do not pass the temperament test are still welcome to board at Bark 'N Lounge, but they will not be able to join group play.

How do I make a reservation for boarding?

You may contact us via phone or request reservations by completing the on-line reservation form.  Please insure your pet meets the minimum requirements for boarding.  Your reservation is not guaranteed until you receive confirmation from us.

Do I have to adhere to the Check-In and Check-Out times?

The check-in/check-out times are in place to insure all guests have a clean room available at time of check in.  You CAN arrive outside of these times, but we cannot guarantee a room will be ready. Also, pets checked in prior to standard check-in time may be charged the daily daycare rate for the day of check-in. Pets checked out after standard check-out time will be charged the daily daycare rate for the day of check-out.

Why do you require the Bordetella vaccine every 6 months?

The Bordetella vaccine helps to protect your dog against the highly contagious infection, Bordetella, also known as kennel cough. Kennel cough is an airborne infection and is analogous to a chest cold in humans and is usually not serious, but it has been documented that the vaccine may not provide protection for a full year. If your dog hasn't had a Bordetella vaccination in over 12 months, it must be given at least 7 days prior to check-in as it has also been documented that the vaccine could take up to 7 days to become effective in the dogs system.  As a result, we have strict requirements on the Bordetella vaccine to insure all guests at Bark 'N Lounge are protected.  If your dog isn't current on Bordetella, try an in-home pet-sitter: www.christiancrittercare.com

Do you accept Titers in lieu of current vaccinations?

We do accept Titers testing in lieu of re-vaccinating your pet.

What is Titers?

The term “titer” refers to the strength or concentration of a substance in a solution. When testing vaccine titers in dogs, a veterinarian takes a blood sample from a dog and has the blood tested for the presence and strength of the dog’s immunological response to a viral disease. If the dog demonstrates satisfactory levels of vaccine titers, the dog is considered sufficiently immune to the disease, or possessing good “immunologic memory,” and not in need of further vaccination against the disease at that time.

Why do male pets have to be neutered to stay at Bark N Lounge?

Unaltered males often exhibit more behavior and temperament problems, including aggression towards animals and people, and attempts to escape.  In general, animal welfare organizations and veterinarians agree that spaying and neutering pets is a responsible decision that will not only reduce the over-population of pets, but will benefit the pet in many ways.  Visit the HSUS website for more information on the benefits of spaying/neutering your pet.

Can you keep my small dog separated from the large dogs?

Yes, we will separate small dogs as needed or when requested by the owner.

What do you do when a dog misbehaves?

Verbal correction is the first method of behavior modification.  When needed, we use the “time-out" method to teach proper manners.  Time-Out involves separating the dog from the others for a short period of time. This is done to teach the dog that poor behavior choices lead to a temporary loss of play privileges. Spray bottles filled with water are used to get the attention of dogs that do not respond to verbal correction.

Is there someone caring for the dogs when you are closed?

Yes, we have staff here taking care of your pets every day for breakfast, dinner, potty breaks, and play time.  Our lobby hours do not reflect the hours that we have staff on site taking care of your pets.

Do you provide Pick-Up and Delivery?

Pick-Up and Delivery is available upon request within a 10 mile radius.  Please inquire for rates.