FAQ

How long has Bark 'N Lounge been in business?

We have been providing exceptional service and care since 2007 at the same Keller location that was created for the comfort and safety of your dogs.

Why do you require the Bordetella vaccine every 6 months?

"An ounce of prevention is worth more than a pound of cure." It has been documented that the Bordetella vaccine does not provide protection for a full year.  As a result, we require the Bordetella vaccination every six months to maximize the protection of all our guests.  If it has been over a year since your dog had their last Bordetella vaccination, it should be given at least 7 days prior to check-in to provide full protection. (Click here for additional references on this subject.)  Click here for AAHA Vaccine Guidelines, updated in 2011.

Please note: The Bordetella vaccine is similar to the human flu vaccine and is not guaranteed to prevent infection, but it does minimize the risks and severity of infection. It's a safe vaccine and has a very low risk of adverse reaction.

What is Bordetella?

Bordetella, also known as canine cough, is a highly contagious airborne virus. It is analogous to a chest cold in humans.  Although it's not serious it can lead to more serious infections of the upper respiratory system. Because it's an airborne virus, it's easily spread amongst dogs, especially if they play together or share toys and water bowls. Infected dogs may not show symptoms for several days, but they are still shedding the virus. By vaccinating against Bordetella every six months, your dog will be at a lower risk of becoming infected.

Can my dog be boarded at your facility if he doesn't get along with other dogs?

Yes, dogs that are not suitable for group play are still welcome to stay overnight at Bark 'N Lounge, but they will not be able to join group play. Instead, they will be taken out for individual exercise and potty breaks at least 6 times a day. There is no additional cost for these potty/exercise breaks. 

Is a temperament test required for my dog to be boarded?

No.  As long as your dog meets the boarding requirements, a temperament test is not required.  Your dog will be evaluated on his first day.

What is a Temperament Test?

Because your dog's safety is our number one concern, all dogs must pass a temperament test to be enrolled in our daycare program.  This test will assess the social behavior of your dog.  He or she will be introduced to other dogs one by one to observe his or her behavior.  If the one on one introductions go well, your dog is evaluated with multiple dogs.  The test could take up to one hour.  We are looking for signs of fear or aggression that could result in a safety issue for your dog or other guests. Dogs that do not pass the temperament test are still welcome to board at Bark 'N Lounge, but they will not be able to join group play.

How do I make a reservation for boarding?

You may contact us via phone or request reservations by completing the on-line reservation form.  Please insure your pet meets the minimum requirements for boarding.  Your reservation is not guaranteed until you receive confirmation from us.

Do I have to adhere to the Check-In and Check-Out times?

The check-out times are in place to insure all guests have a clean room available at time of check in.  Pets checked out after standard check-out time will be charged the daily daycare rate for the day of check-out.

Do you accept Titers in lieu of current vaccinations?

We do accept Titers testing in lieu of re-vaccinating your pet.

What is Titers?

The term “titer” refers to the strength or concentration of a substance in a solution. When testing vaccine titers in dogs, a veterinarian takes a blood sample from a dog and has the blood tested for the presence and strength of the dog’s immunological response to a viral disease. If the dog demonstrates satisfactory levels of vaccine titers, the dog is considered sufficiently immune to the disease, or possessing good “immunologic memory,” and not in need of further vaccination against the disease at that time.

Why do male pets have to be neutered to stay at Bark N Lounge?

Unaltered males often exhibit more behavior and temperament problems, including aggression towards animals and people, and attempts to escape.  In general, animal welfare organizations and veterinarians agree that spaying and neutering pets is a responsible decision that will not only reduce the over-population of pets, but will benefit the pet in many ways.  Visit the HSUS website for more information on the benefits of spaying/neutering your pet.

Can you keep my small dog separated from the large dogs?

Yes, we create play groups based on temperament and size to ensure all dogs feel safe.

What do you do when a dog misbehaves?

Verbal correction and redirection is the first method of behavior modification.  Spray bottles filled with water are used to get the attention of dogs that do not respond to verbal correction.  When needed, we use the “time-out" method to teach proper manners.  Time-Out involves separating the dog from the others for a short period of time. This is done to teach the dog that poor behavior choices lead to a temporary loss of play privileges.

Is there someone caring for the dogs when you are closed?

Yes, we have staff here taking care of your pets every day for breakfast, dinner, potty breaks, and play time.  Our lobby hours do not reflect the hours that we have staff on site taking care of your pets.

Do you provide Pick-Up and Delivery?

Pick-Up and Delivery is available upon request within a 10 mile radius.  Please inquire for rates.