Policies

Required Forms    Pet Care Agreement       Client Profile

Boarding and Daycare Requirements

• Dogs must be at least 10 weeks old and have received at least two rounds of vaccinations, including Bordetella.

• Male pets over 6 months old must be neutered.

• Females that are not spayed are permitted as long as they are not in heat at the time of their stay.

• Proof of current vaccinations; Dogs must be current on DHPP and Rabies, plus Bordetella every 6 months.  If your dog hasn't had a Bordetella vaccination in over 12 months, it must be given at least 7 days prior to check-in.  If your veterinarian has recommended other vaccination protocols for your pet for health reasons, we will accept a letter from your veterinarian or titers.

• All pets must be in good health and free from communicable disease for the previous 30 days.

• Pets that have been in a shelter are not allowed in the facility until they have been in a home for 30 days.  This is to prevent the spread of communicable disease that may not have surfaced.

• All pets must be free of all parasites including fleas and ticks.  If your pet has fleas and ticks at time of check-in, they must be treated at owner's expense.

• To participate in group play, dogs must be non-aggressive.  Inappropriate behavior could result in loss of group play privileges at any time. Inappropriate behavior includes, but is not limited to, resource guarding, bullying, growling, biting, fighting, or excessive barking and whining that may indicate stress or anxiety.

Grooming Requirements:

• Proof of current vaccinations; Dogs must be current on DHPP and Rabies, plus Bordetella every 6 months.  If your dog hasn't had a Bordetella vaccination in over 12 months, it must be given at least 7 days prior to check-in.  If your veterinarian has recommended other vaccination protocols for your pet for health reasons, we will accept a letter from your veterinarian or titers.

• All pets must be in good health and free from communicable disease for the previous 30 days.

• Pets that have been in a shelter are not allowed in the facility until they have been in a home for 30 days.  This is to prevent the spread of communicable disease that may not have surfaced.

Check-In/Check-Out (For Boarding Guests) 

   Monday - Friday: Check in is from 2 PM - 6 PM           Check out is from 7 AM - 12 PM      

   Saturday:           Check in is from 10 AM - 12 PM        Check out is from 8 AM - 12 PM

    Sunday:             Check-in anytime.  There is always a $24 charge per pet for Sunday departures.

* Our lobby is CLOSED from 12 PM to 2 PM Mon-Fri for naptime.    

The check-in/check-out times are in place to insure all guests have a clean room and linens available at time of check in.  You CAN arrive outside of these times, but we cannot guarantee a room will be ready and other fees may apply as noted below. 

Late Check-out Fee:  Pets checked out AFTER the check out times referenced above will be charged a late check-out fee of $24 per pet.

Early Check-In Fee: Pets checked in PRIOR to the check-in times referenced above may be charged the daily daycare rate for the day of check-in as well as the nightly boarding rate.  If a room is available, the fee may not apply.

Drop off and Pick up (For Daycare Guests)

    Drop Off:  Between 7 and 9 AM  Monday - Friday only

   Pick up:    Between 2 and 6:30 PM  Monday - Friday only

Dogs picked up after 6:30 PM will be charged a late fee of $10.  If your dog is not picked up by 7:00 PM, they will stay overnight and boarding rates will apply.

Vaccinations:  Your pet cannot be checked in without proof of vaccinations.  If you aren't bringing copies with you at check-in, please verify they have been faxed to us at 817-423-7333.  If your veterinarian has recommended other vaccination protocols for your pet for health reasons, we will accept a letter from your veterinarian or titers.

Personal Belongings:  We will provide bedding, bowls, and toys, but you may bring your pet's bedding and toys as long as they are labeled with your last name.  Rawhides and edible chew toys are not allowed for your dog's safety.  We do our best to insure belongings are returned, but we cannot guarantee items will not be lost or destroyed.

Food and Medication: Your pets food and medications must be labeled with your pets first and last name along with dosage and instructions.

Illness:  If your pet becomes ill while under our care, they will be separated from the other pets to prevent illness from spreading. You will be contacted and we will seek veterinary care when needed. 

Holidays: Our lobby and our daycare will be closed in observation of the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, and New Years Day.  We will close at noon on Christmas Eve and New Years Eve. There is a $5 surcharge per day and per pet on the above listed holidays.

Cancellation Policy (Boarding): Space is limited so we do require a 48-hour notice for cancellation of any dates reserved.  Failure to cancel 48 hours in advance may result in a $50 fee.   Reservations for holidays and peak seasons will require a deposit of $100. This is applied to your invoice, but is not refundable in the event of cancellation unless cancellation is received at least 7 days prior to check-in.

Cancellation Policy (Daycare): There is no penalty for canceling daycrae, but a phone call is appreciated.  If frequent cancellations occur, fees may apply.

Leash Policy: All dogs must be on leash at drop off and pick up.  This is for the safety of your pets.

Collar Policy: We do not encourage the use of choke Collars (AKA "slip" or "training" collars), Prong (AKA "pinch" collars) or spike collars. Martingale Collars (AKA "Greyhound" or "limited choke") collars are acceptable.  "HALTI" or "Gentle Leader" head-collars are highly recommended for on-leash use so please ask us about their benefits over traditional collars for leash training.  For dogs attending daycare or group play, we recommend a "break-away" or "quick release" collar. 

Group Play Behavior: Inappropriate behavior could result in loss of group play privileges. Inappropriate behavior includes, but is not limited to, bullying, growling, biting, fighting, or excessive barking and whining that may indicate stress or anxiety.

Breed Restrictions: All breeds are welcome to stay at Bark N Lounge, but we will not allow group play for dogs that have Pit Bull or Staffordshire Terrier in their breeding.  This is for the safety of all our guests based on past experience and statistics of the breed.  As quoted from Pitbull Rescue Central, Pit bulls may not start a fight, but they will finish it. It is a fact that the majority of pit bulls will, at some point in their lives, exhibit some degree of dog-on-dog aggression. This type of animal aggression is completely separate from human-aggression; a well-socialized pit bull is very good-natured with people. Yet, chances are that a "normal" pit bull will not share his affection with other animals. We cannot predict when or where it will happen and we can’t love, train or socialize it out of the dog."  Other sources about this breed: http://www.pitbulllovers.com/american-pit-bull-terrier-myths.html , http://www.realpitbull.com/mix.html and http://www.badrap.org/rescue/responsible.cfm.